Customer support for nonprofits that’s fast, human & included with every Donately plan
Talk to real people who know nonprofit fundraising inside and out. Whether it’s a quick fix or strategic support, we’re here when it matters most — no extra fees, no runaround.
When you're trying to launch a campaign, fix a form, or solve a glitch before donations go live — the last thing you need is a chatbot or a two-day wait. That’s why Donately gives you direct access to real human fundraising experts who know nonprofit tech inside and out.
Support isn't just a feature. It's a philosphy.
Real humans, 24/7
Email, live chat, or schedule a call. Our U.S.-based team is here around the clock. No tickets. No bots. Just real people who respond in minutes, not days.
Onboarding that doesn't cost extra
Unlike “the other guys,” we don’t upsell support. Your onboarding includes everything you need to get up and running with confidence — at no added cost.
Above and beyond, every time
Need help optimizing a donation form? Want to test a Zapier integration before launch? We'll walk you through it, side by side — even hop on a Zoom if needed.
Not just tech support, campaign support
Whether it's your first Giving Tuesday or a high-stakes peer-to-peer campaign, we’re here to help you prepare, plan, and pull it off smoothly. We’ll even review your strategy if you want a second set of eyes.
Not just there — there for you
Too many platforms treat support like a checkbox. We treat it like a relationship.
At Donately, support isn’t reactive. We’re proactive partners in your success, helping you plan ahead, stress less, and raise more.
- Personalized advice before, during, and after campaigns
- Pre-launch testing support for forms, integrations, and workflows
- Strategic input from real nonprofit experts — no extra charge
- Support that’s easy to reach, easy to trust
Why support matters more than ever
Online fundraising tools are powerful — until they aren’t. When something breaks, donors get stuck, or deadlines loom, the quality of your support can make or break your results.
That’s why we built Donately with support at the center. Because every second counts when you’re driving impact.
- No endless ticket queues
- No pointing you to help docs you already read
- No bots pretending to be people
Just fast, friendly, expert support that always shows up.
What does 'above & beyond' look like?
Here’s what our support looks like in action:
- Live walkthroughs to troubleshoot Zapier syncs
- Donation form reviews to boost conversion before launch
- Fundraising brainstorms to help clients build better campaigns
- Quick edits to forms or campaign pages when clients hit a wall
These aren’t exceptions. They’re our standard.
Support isn’t a department — it’s a promise
We believe support should feel like sitting next to someone who actually cares. That’s why we hire nonprofit insiders, not outsourced agents. We don’t hide behind knowledge bases. We don’t gate help behind paywalls. We show up. Every time.
Trusted by thousands of nonprofits, schools, and mission-driven teams
Secure, high-converting donation forms
Platform fees as low as 0%
Built-in campaign templates and marketplace
Sign up and launch in 5 minutes
Fully customizable to your brand
No feature limits—everything included
No setup fees. No surprise costs.
Integrates with your favorite tools
Frequently Asked Questions
Have questions? Here’s what nonprofits ask us most about our fast, friendly, always-included support.
Is support really 24/7?
You can reach out to us anytime — and you’ll always get help from a real human, not a bot. While our core team is active during business hours and weekends, we monitor messages around the clock and respond as quickly as possible.
Will I be talking to a real person?
Absolutely. No bots, no outsourced scripts. You’ll be speaking directly with real humans based in the US, who understands nonprofit needs and can help you solve problems fast.
Do I have to pay extra for support?
Never. Unlike many platforms, Donately’s full support — including onboarding and live help — is included in every plan. No upsells, no hidden fees.
Can you help me with integrations setups?
Absolutely. We’re always happy to help you get set up with Zapier and native integrations — including testing and adjustments. For more advanced or custom integration needs, our development team may step in to provide additional support as needed.
What if I need strategy help, not just tech fixes?
We’ve got you covered. Our team includes nonprofit and fundraising experts ready to offer insight, advice, and feedback on your campaigns and donor experience.
Still have questions?
Even if you’re not a customer yet, our support team is available to answer your questions.